Contact AARDEX Group - Medication Adherence Solutions & Support
Looking to improve adherence in your next clinical trial? Use this page to contact AARDEX Group for expert guidance, demos, and information on our medication adherence software and adherence solutions, built for research integrity and regulatory confidence.
Contact us
Belgium
15/1, Rue Bois St Jean, 4102
Seraing, Belgium
EU: +32 4 374 86 30
Switzerland
29, Avenue de la Gare, 1950 Sion, Switzerland EU: +32 4 374 86 30
Request Information, Samples or a Demo
AARDEX Group is driving the future of medication adherence solutions. We support sponsors, Clinical Research Organizations (CROs), and digital health providers who need validated, scalable tools to improve patient adherence and monitor real-time dosing behaviors. Are you designing a protocol for a new Phase III trial? Preparing a pilot study with injectable therapies? Whichever the case, our team will help you explore the right combination of medication adherence devices, software, and packaging to meet your study’s needs. Complete the contact form below to begin a conversation with us. We respond promptly, and always with insight tailored to your context.
How to Submit Your Inquiry
To ensure we can provide an accurate and timely response, please complete the contact form with the following information:
- Purpose of your inquiry, such as a demo request, consultation, sample request, or partnership proposal;
- Your role and organization type, e.g., sponsor, CRO, academic institution, or technology vendor;
- Relevant context, including the type of solution required (e.g., clinical trial adherence software, integration needs, or deployment of patient adherence software across multiple sites or regions).
Providing complete and specific information will enable us to direct your inquiry to the appropriate department and offer a response tailored to your requirements.
What to Expect After Submission
Once submitted, your request will be handled by our business development or technical teams. You can expect a reply within 2–3 business days. Based on your request, we may:
- Provide a product demo of our medication adherence software, MEMS AS®;
- Send tailored documentation on medication adherence management systems for specific routes of administration;
- Share sample dashboards from our adherence software and reporting suite;
- Schedule a strategic session to review integration points (EDC, DCT, IRT).
Schedule a Consultation with Our Experts
AARDEX Group’s consultation services are ideal for clinical operations teams, protocol designers, and digital health architects looking to embed adherence early in the design process. We bring decades of expertise in drug adherence solutions, patient behavior, and regulatory alignment.
Booking Your Session
To schedule a consultation with one of our adherence specialists, please select “Schedule a Complimentary Consultation” in the inquiry type field of the contact form.
In your message, specify the context of your request, such as the phase of your study, therapeutic area, and whether you are assessing PBM medication adherence software, monitoring systems, or adherence devices.
Once received, a member of our team will contact you to propose a meeting time and, if applicable, share supporting materials in advance.
These consultations are designed to help you evaluate the appropriate tools and implementation strategies for your program based on real-world applications and regulatory requirements.
Contact Information – Emails, Phone Numbers, and Office Address
We are headquartered in Switzerland and operate globally, with clients in over 30 countries and technical support available across time zones. You can contact us at:
- US: +1 720 826 0672
- EU: +32 4 374 86 30
- General Inquiries: info@aardexgroup.com
Priority Support for Existing Customers
For technical assistance related to ongoing studies, please direct all support inquiries to: techsupport@aardexgroup.com.
This address is actively monitored and prioritized for the following:
- Access or login issues related to the adherence software;
- Troubleshooting of medication adherence devices or data capture workflows;
- Integration support for medication adherence monitoring systems.
To ensure a timely response, kindly include your study ID, sponsor name, and a brief description of the issue.
Business Hours and Locations
AARDEX Group is headquartered in Switzerland and serves clients across Europe, North America, and the Asia-Pacific region.
Business Hours
Monday to Friday, 08:00 AM–5:00 PM CET*.
*Virtual meetings can be arranged to accommodate other time zones as needed.
Addresses
- Switzerland: 29, Avenue de la Gare, 1950 Sion, CH;
- Belgium: Liege Science Park, 15/1, Rue Bois St Jean, 4102 Seraing, BE.
Locations
Connect with Us on Social Media
We invite you to follow AARDEX Group on our official channels for updates on medication adherence solutions, research insights, regulatory developments, and clinical implementation strategies.
Links to Product Pages, Case Studies, and Whitepapers
Explore how AARDEX Group supports global pharmaceutical companies, CROs, and PBMs with validated, data-driven adherence tools:
Medication Adherence Software: learn how MEMS AS® enables precise, real-time monitoring of dosing behaviors across clinical trials;
Adherence Packaging: discover our portfolio of user-friendly, digitally enabled solutions for all routes of administration;
MEMS® Mobile App: enhance participant engagement with multilingual, device-integrated mobile support;
Case Studies & Scientific Papers: review documented outcomes and peer-reviewed publications using AARDEX technology;
Meet the Experts: get to know the team advancing the science of medication adherence solutions worldwide.